Yes, removing the Vidjet watermark on player is possible. It can be done within your Vidjet account (settings tab), by clicking the "Remove watermark" button. You will have to top up your subscription to activate this option.
When getting closer to the end of your 14-days trial, you will receive automatic emails telling you which plan is appropriate for you. Then, you’ll be able to validate this plan inside our platform, in the billing section.
You can manage everything (delete account, upgrade, downgrade, etc) from the "Settings" section. No need to contact us.
Vidjet videos load asynchronously, meaning they start loading once your pages' elements are already loaded. So, there is no tradeoff on your user experience (UX).
Video shoppers convert 2X higher than standard shoppers that don't interact with videos. Product pages with Vidjet videos get an extra 3% to 15% conversion rate, depending on videos.
Yes, Vidjet does support high-quality videos.
Cancel your subscription right from your Vidjet dashboard, under the settings section. There is no need to contact us, and no strings attached.
Yes, under the "settings" tab of your Vidjet account.
You’ll have access to this information under the settings page, withing your Vidjet account.
Yes. We offer discounts on a case-by-case basis for all current and prospective clients, and even run promotions periodically throughout the year. Just reach out to us with more details about your situation, and we’ll do our best to accommodate!
Vidjet offers two types of integrations: One is between Vidjet and your website, and the other is with Vidjet and a growing number of 3rd party tools and apps. Find more in our knowledge base.
You’ll receive automatic emails when you get close to your monthly limit. You will have to upgrade your account plan to get a bigger limit, and make sure your videos are still showing. If you choose not to upgrade, your videos will stop showing to your viewers until your next billing cycle.
A video play is counted after a minimum of 4 seconds of engagement from a viewer.
Vidjet does not slow down any website. When you upload a video in Vidjet, it is automatically compressed and optimized for a perfect render on your pages.
It changes automatically based on internet speed of viewers. It is always optimized to deliver the best viewing experience.
Nope, just basic copy/paste skills to integrate Vidjet to your website or publish embedded videos. Find more in our knowledge base.
No, Vidjet does not offer recording features. Instead, we recommend to record videos with your own devices (mobile phone, camera, etc.) and import them in Vidjet afterwards.
Technically, it is not possiblebecause we need to measure usage relative to our hosting costs. Yet, we have many clients paying a flat monthly rate for a high number of video plays, that they will never exceed so that they do not have to worry about going over the limit. Click here to email us and find a high limit that works for you!
No. There is a 300mb upload limit when importing a video in Vidjet. We’re happy to provide a custom plan if you need a bigger size limit. Feel free to contact us.
Yes, we do provide an agency portal, allowing agencies to manage subaccounts from a single interface. Agencies can choose to give access to their client to a certain subaccount, or not. People with access to a subaccount will have the same interface as a classic Vidjet customer.
