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Video remains king in 2021. Ensure you create a royal customer experience by humanizing your videos and educating your customers. Leverage all video types and make use of the general advice we outline in this article.

Filling the gap that one-to-one experience provides in physical shops is a tough job. By definition, human contact is irreplaceable and impossible to duplicate onto a website’s surface. However, there’s a variety of pleasant and enjoyable ways to improve the online world experience; among them: the humanization of interfaces.

In the past few years, online stores have taken a more human approach towards their videos. There’s been a rising number of e-merchants showing their smiling faces and talking to their customers. Not surprisingly, the impact on performance is positive, to say the least!